Mailendy Data Processing Agreement (DPA)

Effective Date: June 2026

1. PURPOSE

This Data Processing Agreement (“DPA”) explains how Mailendy processes personal data on behalf of its clients when delivering communication infrastructure, customer retention, automation, CRM, and related services.

This DPA forms part of and supplements any agreement entered into between Mailendy and its clients.

 

2. DEFINITIONS

For the purposes of this Agreement:

Client

The business, organization, or individual engaging Mailendy services.

Personal Data

Any information relating to an identified or identifiable individual.

Examples include:

  • names

  • email addresses

  • phone numbers

  • customer records

  • contact information

Processing

Any operation performed on personal data including:

  • collection

  • storage

  • organization

  • transmission

  • analysis

  • deletion

Data Controller

The client who determines why and how personal data is processed.

Data Processor

Mailendy, acting on behalf of the client.

 

3. ROLE OF THE PARTIES

The client remains the Data Controller.

Mailendy acts solely as a Data Processor.

The client retains ownership and control of all customer data provided to Mailendy.

Mailendy processes data only to deliver agreed services.

 

4. TYPES OF DATA PROCESSED

Depending on the services provided, Mailendy may process:

Customer Information

  • names

  • email addresses

  • phone numbers

  • business names

  • customer IDs

Marketing Data

  • subscription status

  • communication preferences

  • engagement records

  • campaign activity

CRM Data

  • customer history

  • service records

  • communication logs

  • lifecycle information

Mailendy does not intentionally collect sensitive personal data unless specifically required and agreed in writing.

 

5. PURPOSE OF PROCESSING

Mailendy may process personal data for purposes including:

  • email marketing

  • customer retention

  • customer segmentation

  • automation systems

  • CRM management

  • campaign deployment

  • reporting and analytics

  • communication infrastructure

  • customer journey optimization

Personal data will only be processed for agreed business purposes.

 

6. CLIENT RESPONSIBILITIES

The client confirms that:

  • it has the legal right to provide data to Mailendy

  • data has been collected lawfully

  • appropriate consent has been obtained where required

  • all applicable privacy laws are being followed

The client remains responsible for the legality of the data provided.

 

7. MAILENDY RESPONSIBILITIES

Mailendy agrees to:

  • process data only on documented client instructions

  • protect personal information using reasonable safeguards

  • maintain confidentiality

  • limit access to authorized personnel

  • use data solely for service delivery purposes

Mailendy will not sell client data.

Mailendy will not use client customer data for Mailendy’s own marketing purposes.

 

8. CONFIDENTIALITY

Mailendy shall treat all client data as confidential.

Personnel, contractors, or authorized service providers who may access client data shall be subject to appropriate confidentiality obligations.

 

9. DATA SECURITY

Mailendy implements reasonable technical and organizational measures to protect personal data against:

  • unauthorized access

  • accidental loss

  • misuse

  • unauthorized disclosure

  • destruction

Examples may include:

  • password protection

  • access controls

  • secure platforms

  • encrypted communications where appropriate

No security measure can guarantee absolute protection.

 

10. THIRD-PARTY PROCESSORS

Mailendy may use trusted third-party platforms including:

  • Brevo

  • Mailchimp

  • Klaviyo

  • HubSpot

  • WordPress

  • Google

  • Meta

  • Hosting Providers

  • CRM Platforms

Where such services are used, personal data may be processed by those providers in accordance with their own privacy policies and security practices.

 

11. INTERNATIONAL DATA TRANSFERS

Because Mailendy serves clients internationally, personal data may be stored or processed in jurisdictions outside the client’s country of residence.

Mailendy will take reasonable steps to ensure such transfers are conducted responsibly.

 

12. DATA BREACHES

If Mailendy becomes aware of a personal data breach affecting client data, Mailendy will:

  • investigate the incident

  • take reasonable corrective measures

  • notify affected clients within a reasonable period where appropriate

Notification does not constitute admission of liability.

 

13. DATA RETENTION

Mailendy will retain client data only for as long as necessary to:

  • provide services

  • maintain business records

  • comply with legal obligations

Upon termination of services, data may be deleted, returned, or retained where required by law.

 

14. DATA SUBJECT REQUESTS

Where Mailendy receives requests relating to personal data processed on behalf of a client, Mailendy may:

  • refer the request to the client

  • assist the client where reasonably required

The client remains responsible for responding to such requests.

 

15. LIABILITY

Each party remains responsible for its own compliance with applicable privacy and data protection laws.

Mailendy’s liability shall be governed by the applicable service agreement and Terms of Service.

 

16. TERM

This DPA remains in effect for as long as Mailendy processes personal data on behalf of the client.

 

17. CONTACT INFORMATION

Questions regarding this Data Processing Agreement may be directed to:

Mailendy

General Enquiries:
info@mailendy.com

Client Support:
heretohelp@mailendy.com

WhatsApp:
+234 912 121 2036

Website:
mailendy.com

Last Updated: June 2026

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